Integrity Operations Manager – Sensitive Content

Lead the day-to-day operations for the Sensitive Content pillar, overseeing teams responsible for classifying images and content at scale to support safety, integrity, and harm-reduction outcomes.

Ensure moderation workflows are accurate, efficient, and aligned with internal policies and community standards.

Maintain high operational discipline while balancing speed, quality, and risk.

Own external moderation vendor and BPO relationships end-to-end.

Set clear performance expectations, define SLAs, and run regular governance reviews.

Monitor delivery quality, throughput, backlog health, and cost efficiency.

Ensure distributed teams consistently meet operational and quality targets.

Partner with AI and automation teams to maintain strong human-in-the-loop (HITL) review quality.

Translate sensitive content policies and taxonomies into clear labeling instructions and moderation guidelines.

Build and maintain annotation standards that can be applied consistently across internal and vendor teams.

Validate understanding through calibration sessions, sampling reviews, and feedback loops.

Support taxonomy updates, new harm categories, and changes to policy definitions.

Coordinate data labeling workflows used to support AI safety systems and ML-driven moderation pipelines.

Ensure annotation quality, reviewer alignment, and dataset reliability.

Work with cross-functional partners to maintain high standards for training data.

Balance automation with human oversight to maintain fairness and accuracy.

Define quality measurement frameworks, including sampling plans, alignment checks, and error tracking.

Identify patterns in review mistakes, inconsistency, or drift.

Partner with QA and Learning & Development teams to improve training programs.

Implement audits and quality improvement initiatives that raise accuracy across teams.

Lead special labeling or moderation projects such as:

taxonomy changes

new harm patterns

targeted quality improvements

pipeline redesign

Drive projects from insight to execution with clear timelines and measurable outcomes.

Continuously improve workflows to support scale, efficiency, and consistency.

Build and maintain operational reporting on:

quality scores

throughput

backlog health

escalation volume

cost / efficiency metrics

Use data to explain trends, identify risks, and guide decisions.

Present clear performance updates to cross-functional partners and leadership.

Partner closely with Policy, Product, Engineering, QA, L&D, and Vendor teams.

Help design moderation tools, workflows, and pipeline improvements.

Bring an agile mindset to operational changes and system updates.

Ensure safety considerations are included in new product features.

Own escalations related to high-risk or sensitive content.

Make careful, consistent decisions under pressure.

Balance speed, safety, user impact, and business risk.

Model calm, disciplined leadership in complex situations.

Typically requires 4–6 years of relevant experience, though we welcome candidates with alternative backgrounds demonstrating equivalent skills.

Experience leading large-scale moderation, vendor, or BPO operations, including performance management, QA programs, and delivery across distributed teams.

Strong knowledge of trust & safety policy taxonomies and how to turn them into real moderation workflows.

Experience coordinating data labeling for AI safety / ML systems, including annotation standards, reviewer alignment, and dataset quality.

Comfortable working with operational data and reporting; able to spot trends and explain them clearly.

Familiarity with SQL, dashboards, or analytics tools is a strong plus.

A people-first leader who can coach through ambiguity, set clear expectations, and create psychologically safe ways of working.

Demonstrated ability to collaborate across Policy, Product, Engineering, QA, and vendor partners while taking ownership for results.

Thoughtful understanding of AI and automation — knowing when it helps, when human judgment is required, and how to maintain strong HITL quality.

Strong organizational skills and attention to detail.

Comfortable working in high-volume, fast-moving environments.

Able to handle confidential or sensitive material with professionalism and care.

Help lead safety and integrity operations at scale

Work on real-world trust & safety challenges

Shape AI-assisted moderation workflows

Partner with product, policy, and engineering teams

Contribute to building safer digital communities